In this challenging time for construction product manufacturers, all locked in a major struggle to maintain market share, Kemper System, a leader inECO GREEN, reinforced cold-liquid applied roofing, waterproofing and surfacing membrane systems, is investing and expanding.
Market confidence and demand compelled Kemper System to purchase a brand new production facility to serve as its North American headquarters. The company also relocated its core North American sales, marketing, and technical operations to bigger and better facilities to accommodate not only increased market demand but also an aggressive growth plan.
The new North American Customer Service and Technical Center is located in a newly constructed complex located at 1 Reuten Park in Closter, N.J. It houses Kemper’s sales, marketing, and technical support for North America, including an expanded, fully dedicated technical center as well as the offices of Kemper System veterans Steve Cortazzo, President and CEO, and General Manager Mike Doran.
“All of our U.S. sales, marketing and technical personnel will operate out of Kemper System’s new North American location in New Jersey,” Cortazzo said. “Customers in North America can rely on our new Closter site for all their needs – sales, technical and marketing. They will be able to contact our sales and technical people 24/7.”
Doran said due to increased customer needs and inquiries, the Closter site will also house the Kemper System Customer Service Center “with a 24-hour customer response team to better serve the increasing U.S. demand for product knowledge and service.” The new production site, located in Buffalo, N.Y., is a 50,000-square-foot, state-of-the-art facility, with capabilities to accommodate future expansion.
“At full capacity, the plant will produce Kemper Systems’ cutting-edge liquid-applied waterproofing and surfacing membrane systems, particularly our flagship ECO GREEN environmentally friendly, odor-free, solvent-free products,” said Rick Doornink, President of Kemper System U.S. Production. “The plant is scheduled to go on line in early 2010. The facility will also house an R&D center for product quality control, field support, and new product development as well as serve as the point of distribution for North America.”
For over 50 years, Kemper System’s high-quality waterproofing, roofing and surfacing systems have provided optimal protection at some of the most important and notable structures in the country. The company’s portfolio of projects includes the main roof of Madison Square Garden; the main roof of the Federal Reserve Bank of New York City; the dome of the Empire State Building; the uniquely designed roof of the High Museum of Art in Atlanta, Georgia, with 1,200 cylindrical skylights situated directly over priceless artwork from the Louvre; the landmark IDS Building’s Crystal Court in Minneapolis; and the main roof of the Met Life headquarters in New York City, to name a few.
For Cortazzo, who presided over the inception of Kemper System in the U.S. in 1992, and Doran, who came on board soon after, the new corporate headquarters and production capital investments illustrate just how far they’ve been able to foster the growth of the company – from “humble beginnings,” as Doran characterized them, to its current status as a pioneer in the field of reinforced cold liquid-applied systems.