FGIA Annual Conference Participants Learn a Quality Systems Approach to Excellence in Commercial Glazing
Participants at the Fenestration and Glazing Industry Alliance (FGIA) 2023 Annual Conference learned how quality management systems (QMS) can improve product performance and prevent problems on jobsites in the commercial space. The panel, “A Quality Systems Approach to Excellence in Commercial Glazing,” was moderated by Terry Schaefer (Administrative Management Systems - AMS) and featured three subject matter experts: Jeff Dalaba (Administrative Management Systems – AMS, https://amscert.com/), Helen Sanders (Technoform, https://www.technoform.com/en) and Chris Giovannielli (Kawneer, https://www.kawneer.us/).
Schaefer focused his questions for the panelists on the importance of the installation process in relation to the performance of these glazing systems. Experts also discussed the risks created by poor commercial installations and how a systems approach can improve outcomes and helped participants better understand the importance of connecting installation practices to overall building envelope performance to provide intended performance. They also helped participants recognize common failures that occur and the controls needed to elevate installer performance.
How important is competency and quality performance? “Competency and quality performance is really critical,” said Sanders. “Focus on installation quality. The insulating glass (IG) lifetime can be impacted if the edges of the glass aren't supported properly. Edge clearance, compatibility of materials matter.”
Giovannielli agreed, proposing that installers become better when they understand the “why.” “Our installation instructions include that,” he said. “As an architect or building owner, they are focused on performance. Do testing early and validate installation.” Education and training are key, he added. “Educate your workforce. This means additional certification and hands-on testing.”
Dalaba said his organization saw a need for a systems processing approach for glazing contractors, one driven by the industry. “We zeroed in on what a contractor must have, like safety programs in place,” he said. “But the QMS piece is huge. Making sure people remember what the next step is and what they are supposed to be checking.” He also stated that knowing how to correct issues was vital to ensuring they don’t happen again.
How do you know your systems have been installed correctly?